In June, Indian Railways
probationers will head to Berlin to
study Deutsche Bahn (DB), one of the best-performing and advanced railway
systems in the world, and Europe’s largest. In the five working days that each
group will spend in Germany, they will see DB’s operations, engineering and
human resource management. This is something the Railways have never done before.
So, why Germany and DB?
India & Germany
Indian Railways have had a decades-old relationship with the Germans in
technology intake and business. About
three decades ago, India posted a Railway Adviser in Bonn (who subsequently
moved to Berlin), who has usually been an officer of Indian Railway Service of
Mechanical Engineers. This has been the nodal office for all
Railways-related activities for India in Europe. The Linke Hoffman Busche (LHB) coaches, in use in India for passenger
travel, came from Germany in 2000.
While different in terms of
technology, efficiency and scale of operations, the railways in Germany and
India share broad similarities. Both use diesel as well as electric systems.
While almost all major lines in Germany are electrified, about 40% of the
routes were unelectrified until a few years ago. Like in India, both freight
and passenger operations use the same tracks. The suburban rail network in
Germany is robust, and inter-city trains are deeply integrated in citizens’
lives — similar to India is many ways.
Old railways, ‘young’ company
Germany’s railway system is one of the
world’s oldest, yet comprehensively advanced, along with those of Japan and
France. Trains first rolled in Germany in 1853. The erstwhile Deutsche
Reichsbahn was founded in 1920, and the new Deutsche Bundesbahn in 1949 for
West Germany. The present Deutsche Bahn AG is a post-restructuring entity
formed in 1994 after the country’s reunification, and officially calls itself a
“young company”.
Mega ops, many entities
DB runs its operations through numerous separate business entities or
subsidiaries with offices located across Europe and the world. The subsidiaries
are into energy, road transport, international train travel, logistics, and
infrastructure. The three main arms are DB Bahn for passenger business,
including bullet train and pan-Europe services; DB Schenker for logistics
solutions, like movement of cargo by air, land, sea, and rail; and DB Netze for
infrastructure development, including stations and tracks. A fourth arm is
Arriva, an 80-year-old British multinational transport company it acquired in
2010. It runs 24,189 passenger trains per day, more than India, and services
2,564 million passengers a year. But it has just about 310,000 employees, a
fraction of Indian Railways’.
What recruits might bring back
Berlin’s main train station is a separate profit centre that pays for itself
through commercial utilisation of space and other non-fare revenue — similar to
what India hopes to do with its grand station redevelopment plan. Study of DB’s
high-speed service, called ICE, is intended to give the recruits an idea of how
a bullet train is run.
Planners of the tour believe it
is important to see how a giant system like DB is integrated in public life. DB
takes in interns from among students of engineering and management. There are
short summer internships in various subsidiaries as well. Indian Railways have
been trying to open its doors to similar internships.
An introduction to a global
benchmark in customer satisfaction, punctuality, cleanliness, business
strategies, is expected to help young recruits visualise IR’s own success
story.
Credit: Indian Express Explained (http://indianexpress.com/article/explained/what-indian-railways-hope-to-learn-from-german-rail-5162531/)
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