What is the Payments feature on WhatsApp? Who can get it?
WhatsApp has based its Payments
feature on the Unified Payments
Interface (UPI), which allows instant direct
bank-to-bank transfers via a virtual payee address. Since Payments is
still in the live beta-testing stage, not all users are seeing it reflected in
their app. WhatsApp’s terms and conditions for using the feature say the user
must be 18 years or older, but it is
not clear how this will be verified.
So, is WhatsApp now processing monetary transactions?
No. WhatsApp is not a bank, and it cannot process financial
transactions. The terms and conditions of using the feature say that WhatsApp
is partnering with ICICI Bank. Once
Payments is activated on a user’s WhatsApp, they can link their bank account to
the app. A payment instruction can then be attached to a message, in the same
way as users attach a file, a video or a photo. A UPI PIN and a bank account where UPI is supported, are needed for the
transaction. Also, the receiver of the payment, too, must have the Payments
feature enabled in their app. WhatsApp has said all payment transactions are final, and there is no option for
refunds or chargebacks
What information will a user have to part with in order to activate
Payments on WhatsApp?
After a user has accepted the
terms and conditions, she is asked to choose from a list of banks, which
includes most major UPI-based banks. She will have to enter her debit card
information to sync the app with her account. Also, the WhatsApp account has to be linked to the same mobile number that is
linked to the bank account. UPI on BHIM has a similar provision, since the
mobile number is used as an identifier to locate the bank account. Each
transaction on WhatsApp Payments has to be authorised by a four-digit UPI PIN,
which is generated when a user activates the feature on her bank account.
Is there a limit to how much you can transfer? And can you make
payments to Groups?
WhatsApp says Payments is
peer-to-peer based. WhatsApp has not specified an upper limit on transfers, but
it appears that in beta-testing, only a limited amount can be sent. The exact
ceiling should be revealed once the service goes live. WhatsApp Payments will work on Group chats; users will be able to
pick an individual member in a WhatsApp Group to send money to.
And can WhatsApp Payments be used to pay a business?
It looks like businesses and
merchant accounts are excluded as of now. However, given that WhatsApp now has
a Business version of the app in India, it can be expected that these accounts
will be allowed to accept payments in the future. But there is no announcement
as yet.
What about issues of privacy? Will WhatsApp share users’ information
with other companies?
WhatsApp says it “does NOT RETAIN” debit card details or the UPI PIN.
However, it does look like it will share some information with third parties,
including with its parent, Facebook. The privacy policy for WhatsApp Payments
says that those who agree to the service are also agreeing to the company’s
“data practices, including the collection, use, processing, and sharing of your
information as described in our Privacy Policy and our Payments Privacy Policy,
as well as the transfer and processing of your information to the United States
and other countries globally where we have or use facilities, service
providers, or partners, regardless of where you use Payments”.
WhatsApp will automatically
collect information when a user sends or receives a payment, including the date
and time, the sender and receiver’s VPA and name, and reference transaction
number, according to the privacy policy. The app confirms it is working with
third-party providers and services for Payments, and that these might give
WhatsApp information about Payments transactions in certain circumstances. It
adds that some of this information could
be shared with Facebook.
Why are players like Paytm upset with WhatsApp Payments?
WhatsApp’s 200 million active
user base in India could make Payments a gamechanger — and can potentially
wreck other mobile wallets. People may switch entirely to the app for smaller,
daily transactions. Once businesses are allowed to accept payments via
WhatsApp, the feature’s use could be boosted further. WhatsApp currently does not allow UPI payments to those who are not on
WhatsApp — whereas the NPCI’s rules for UPI state that interoperability is key
to the system, i.e., a user with a UPI account should be able to transfer to
another UPI address irrespective of platform (say, from Google Tez to
BHIM). NPCI has, however, clarified that WhatsApp Payments is only in a beta
test, and full launch will not be allowed unless all principles of the
interface are fulfilled.
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